On this page
At iota international, we are committed to delivering your orders quickly and safely. This Shipping Policy outlines our shipping process, delivery timelines, and important details to ensure a smooth experience.
Order Processing
All orders are processed within 1–3 business days after confirmation. Orders are not processed on weekends or public holidays. Once your order is shipped, you will receive a confirmation message with tracking details.
Shipping Time
Delivery times may vary depending on your location and shipping method. Typically:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Delays may occur due to unforeseen circumstances such as weather, logistics issues, or remote locations.
Shipping Charges
Shipping charges are calculated at checkout based on the delivery location and order size. Any applicable shipping fees will be clearly displayed before payment.
Order Tracking
Once your order is dispatched, you will receive tracking information to monitor your shipment in real-time.
Delivery Areas
We currently ship across multiple locations. However, delivery availability may vary depending on serviceable areas.
Delayed or Lost Shipments
If your order is delayed or lost during transit, please contact our support team. We will coordinate with the shipping partner to resolve the issue promptly.
Incorrect Address
Please ensure that your shipping address is accurate. We are not responsible for delays or losses caused by incorrect or incomplete address details.